tyz13

Hi yes did buy a helix and registered it , I have the confirmation email saying the free software is ready for download, but as you can see from the screenshot both my FBV3 and helix have been removed. I have started another support ticket that hopefully the account team can look into. I really want to start using the plugin.

Hi, just tried again while logged in to my account , same results . Its weird could install Helix Native no problems on either Desktop or laptop, but metallurgy won't install because of the trial being expired. Im starting to think that the problem is at the account level, my Auth devices look strange see , also my software profile still has the Trial metallurgy listed ( see attached screen shots

Hi All, This question is about the Metallurgy Collection, I had the trial, it has ended. I got the Metallurgy collection as part of the "Total Guitar Recording Bundle"., the bundle is an “offer” not a purchase so no license is supplied. I have completely uninstalled the program, reinstalled but I am still getting "your trial has expired" when ever I go to authorise the program. I have raised a support ticket but I am not having much luck. They suggested trying to install with WiFi off , that didn't work. Im on a MAC ,I have uninstalled the files from the Avid folder, the plugin folder and of course the apps I have de-authorised all my devices M1 Mac and M2 MacBook . Any help would me appreciated. Thanks

Hi all , I would like to run some different amps in the 4CM set up, I’m not sure where to place them in the chain. Apparently I can set a switch to bypass my amps pre amp and just use the helix pre amp, but wouldn’t that fit the effects I run to the amps pre? Any help is appreciated or diagrams, I’m a bit of a newb.