I just tried what "jgrnfld" suggested and it worked with a slight difference. I had to plug the USB cable into a different port. At first, it would not load all my custom tones; it loaded about 50% and my pocket pod was frozen. Any button press on the Pocket Pod did not register any results on the screen and there was no output in sound from it. But after disconnecting the cable and reconnecting it I got it to work. Vyzex loaded all my sounds and I was able to save the SQS file as a reference backup in case everything got pooched. This is a new installation of Vyzex 1.17 on my desktop running Windows 7 Ultimate. Of course, on Windows XP there were no issues with Vyzex like this. I hope this helps.