HELP! I started running the 2.8 update last night. Followed all the instructions, launched the update. Got to the halfway point when it is supposed to reboot, clicked OK, and then it sat there with no progress. I let it run all night (turned off sleep settings on the computer) - this morning it still had not progressed at all. I have now tried:
reloading HX edit
rebooting helix in update mode
rebooting helix to factory default
My computers "see" the helix (it notifies me when I plug in the usb port), so not a bad USB cable. However lin6 updater does not recognize the device on either computer.
I need this unit for tomorrow, and I need to practice - any hints?