Hi,
On this topic of the UX2 audio interface issues with Windows 10, can anyone from Line 6 give us some idea of when the updated drivers will become available? I opened a support ticket but simply got a vague response which went along with the lines of the upadte is being worked on and we couldn't do anything until Window 10 was released, which I find absolutely bizzare. For a company the size of Line 6/Yamaha not to be able to get hold of a developer's version of Windows 10 when it has a lot of products that rely on connectivity with a computer is pretty poor.
I suspect that I am not the only one still having issues getting the UX2 interace to work with Windows despite the excellent and much appreciated suggestons from members. With that in mind is it too unreasonable for someone from Line 6 to post a brief response to this post and give some guidance as to what is going on? There are a lot of us who are long standing CUSTOMERS of Line 6 and deserve to be treated a bit better and communicated with. I kind of don't care if Line 6 say it will take, for the sake of argument, 2 months for new drivers to be tested and made available. I know where I stand and I can make alternative plans and would think seriously about whether to buy a Line 6 product going forward that depends on computer connectivity, which would be a shame but that is how it is.
I know from reading comments in the Forums that people have had issues with support etc. at Line 6. I am very happy to say that I have had no problem in the past and always had great answers delivered in a speedy manner. This time round I suspect they have been caught napping and don't know how to respond. Let me tell you, silence does not help your customers now or in their puchasing decisions going forward.
I will finish this by saying that if I have missed a post or comment by Line 6 that has addressed some of these issues I will be vey happy to apologise.
All the best
GM