I thought I'd share my own experience here as I've just recovered from a "Brick" situation on the Helix bought today! Fresh out of the box upgrading from FW version 1.04.3 to version 2.11.
I made the mistake of downloading the latest Helix Editor v2.11 and installed it fine on Windows 10. I didn't notice that the latest drivers were included in the install so when I ran the updater (which is included in the install) and my Helix didn't show up I assumed that I needed to install the drivers separately. So I went back to the downloads page and found the latest separate drivers file v1.84 and installed it. For some reason I plugged my Helix into a different USB port and it appeared in the updater - "great!" I thought and proceeded to update. The update got about 3/4 the way through then I got an error message on both the PC and the Helix telling me the update had failed. So I followed the instructions, power cycled the Helix and hit 'Continue' to try again. After powering up the Helix didn't boot back up fully, it just seemed to hang on an animation of a helix. I proceeded to try to update anyway. It didn't work and it didn't get very far through the process this time either. I try again and again swapping USB ports, unplugging all my USB devices. I had definitely bricked my new Helix! Not good at all!!!
As a last attempt I tried again using a different Windows laptop. This time though I noticed that the drivers were indeed installed with the latest editor and then I realised I must have previously overwritten them with the older version. As my laptop only had one USB port to plug into, I cycled the Helix power again, plugged it into the laptop and it showed up in the updated despite giving a very convincing and unresponsive impression of being very dead! I clicked the update button, selected the latest firmware version and waited with bated breath. It worked!!! Great joy my bricked Helix was now no longer dead and even better was upgraded!
The purpose of my story is to share my experience with you. To highlight that even when your Helix appears to be bricked the update process can unbrick it. And also a plea to Line 6 to remove the plethora of old versions of software and firmware that are quite confusing (or maybe put them in an archive rather than in the same place as the latest files). Also, if the latest version of the Helix editor contains the updater which can retrieve the latest firmware directly, why not just make it easy and simply state "download and run this file, it has everything you need to update your helix to the latest version of firmware and all of the compatible versions of the software and drivers too!"
Hope this helps
