Unfortunately the inspection they claim to do must be less than truthful. I received two variaxs from them that had problems that should have been caught in their inspection. The first (69) had a bad neck and terrible fret buzz. They tried to fix it and sent it back go me with with the tremolo about half an inch different height left to right to solve the problem and it still buzzed like crazy with the added benefit that the trem was unusable. To their credit they took back the guitar and covered all the shipping. Waited a couple weeks and got a different model variax (89) and it's in much better shape but some of the accessories were missing from the box. Hope to get those soon so I can really use it. So far the guitar plays nice but at this point I don't even know what firmware is on the guitar.