So, I bought this Helix since I have 2 JTV-59's and a JTV-89F, but I can not get it to connect to my Windows 10 machine that has my DAW on it. Sometimes Windows will beep when I plug in the USB, but most of the time it won't. When I launch HX Edit, it will try to connect, and it even seem like it has connected, but then it'll drop it with an error message that usually says, "Failed to get favorite names. Service is not online. [ code -8207]" Down below it says, "Connection Interrupted". If I hit Reconnect, it just comes back after a few seconds and says, "No device connected".
I've tried 3 different USB cables, I've tried both USB ports on the front of my computer as well as ports on the rear of my computer. I've uninstalled the software and drivers and reinstalled them several times. I've looked at the driver properties and there are no conflicts, though a couple have events that say that the "manifest was not migrated".
This computer has zero problems with any other hardware I've ever connected to it, USB or otherwise. I'm a software engineer and have done desktop support professionally in my early years, and built I don't know how many computers. I've updated Windows to the latest and same with my motherboard drivers. I'm out of ideas on how to fix this.
I plugged this in on Saturday and put in a support ticket the same day, but I haven't heard anything back yet. I'm on the East Coast and have tried to call in, but the support time ending at noon PST makes it difficult for me to catch support because I have to work. I'm hoping I get a call back tomorrow or am able to get through to support to get this resolved, otherwise I'm afraid it is going back and I'll be selling the JTV's.
Any help/advice is appreciated.