vfog2015
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vfog2015's post in No Signal/Sound through Helix Floor Unit was marked as the answer
The unit was off and unpligged when we removed the headphone tip, so hopefully that's not the case. Is there some sort of "global mute" or bypass function that I could've enabled by mistake? I'm just trying to exhaust all possible options before I contact Line 6 support. Thanks for the reply!