My Spider V Remote program on my windows 10 PC keeps crashing whenever I change the presets. This particularly happens the most when i mess with the cabinet settings for some reason, but it occasionally happens when I change the other settings as well. I've factory reset and updated my amp but this hasn't solved the problem. The message that comes up is "Spider V is not responding". I've also tried running the program in administrator mode and in windows 8 compatibility mode. Help would be appreciated.