gjorgy1

My Helix Floor model that I bought when they first came out has the same problem with the headphone knob. It became harder and harder to turn until it finally snapped off. I lived without it for a while, but now I have it at a local repair person and he can't locate a replacement part. Any suggestions on a vendor that has this exact part would be very much appreciated. Thanks!

yes mine did the same.

"I have the preset on www.helix.com" ??? ​Never mind I now see the link to the Helixdepot.

Okay I tried that with the first one named Almost Surfy and it didn't have anything loaded into the signal paths. So then I tried it with Cruch204 and it worked. Edit: now Almost Surfy works not sure what changed.

So I downloaded 3 new Custom Tones from the Lne 6 website here: http://line6.com/customtone/browse/helix/ When I look at the format extension for the files I downloaded it is *.l6t but the Helix only accepts *.hlx formatted files. Is there something wrong here because the Helix software does not recognize *.l6t files.

Your order has shipped! Hi G, Your order xxxxxxx shipped 10/6/15 via FedEx Ground (Home). My rep from SW called me about 11:30 am CST this morning and said my Helix was in the warehouse and should be at my house by Thursday!