Thanks for the reply. I am in studio direct. I tried somthing new today. I adjusted the Thump and RES LVL and the sound became much more alive. I'm really not sure what I was doing when I made these adjustments but it did help. The factory presets do sound a lot better now.
Just Startin',
I'm glad you've had the same problems when you download customtones with a rating of 5 and they sound like crap. I don't feel so alone ;)