I too have the same issue.now I see I need a version 1.05 or newer of flash player?which needs adobe to run it?niether of which I have.this ux1 is awesome and has become quite the hassle to use.i used itconnected to the interest. before on my sony vaio desktop and it was easy.now on a acer laptop its taken days.also the line monkey does not recognize im on the internet?? reaaly getting close to fed up with the b s and shining this whole process.any input ?