daveclilverd

Hello phil_m The problem was, Cubase crashed before the Helix Native interface was displayed...!!! However, after getting a response from Line 6 Customer Support and following the steps they detailed, I am pleased to report that everything is working again. The steps I followed were as follows: Uninstall the Native Helix software ( Program Files (x86)\ Line6\ Helix Native\ Uninstall.exe ) Go to %appdata%\Roaming and delete everything in Line6\Helix Native Temporarily disable antivirus and firewall (Norton 360) Re-install Helix Native Open a new project in Cubase, add an audio track and add Helix Native as an insert on that track When the Helix Native interface appears, log into my Line 6 account Everything now seems to be working ok for me. Thanks, Dave.

Hello, Registering insterest since I have the same problem - and I have opened a ticket with Customer Support but not heard anything back yet. I recently completed a successful evaluation/trial of Helix Native with Cubase 10.5 - everything worked fine. So I decided to take advantage of the Black Friday discount and buy a full licence. However, having done that, going through the steps to authorise the product (as detailed in the Line 6 email) Cubase 10.5 crashes when I try to add Helix Native as a plug-in. I have not re-installed the Helix Native plug-in (nor changed Cubase 10.5) so the software should be identical to that which I used successfully during the evaluation. As far as I can see, there have been no Windows 10 driver changes since I ran the evaluation successfully. It's very confusing - and frustrating! I will update with any information / suggestions I get from Line 6 Support. Thanks, Dave.