Neo1559

I have just received my brand new sonic port, connected it to my ipad 3 iOS 7 and it does not work, comes up with the error message saying 'line 6 device not found'. I've tried using the other cable provided and running it through my iPhone 3GS and that doesn't work either. Massively disco pointed. Unless someone from admin here can tell me what I'm doing wrong I'm sending it back for a refund tomorrow.