flowride
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flowride's post in Tones not changing with Bluetooth paired was marked as the answer
I called Sweetwater and they actually gave me the solution, which I'm copy/pasting from my tech support ticket.
I got it to work today. Hard reset while phone is UNPAIRED. After that, I paired the phone and it worked well. I've already managed to save a lead tone for myself.
I hope this helps anyone with the same problem in the future.