I have a similar problem. Just did a clean install of Win 10. Monkey can't see my UX1. Changed USB ports. Ran the Driver installer in Administrator mode. The UX1 has a red light on it, but it never turns green. Deauthorised and reauthorised the PC (since the name changed with the clean install). Ran Driver install as Administrator again. No luck. Monkey still can't see it. Device Manager can't see it in Audio setting, but there is an unknown device listed (can't tell what it is).