I too am in the same boat as so many others, of having updated my IOS before seeing or knowing anything about the incompatibility. It was crashing very consistently, every time that the Amplifi Amp Unit was on and paired with my iPhone. If the Amplifi Amp was off, the application would remain open. If I had bluetooth "forget" the Amp, then the application remains open. But, if the Amp is on and paired, the application consistently closes itself. The Amplifi remains paired to the phone, I can play music on it from my phone, and the guitar is still able to play on the Amp with the music on. Just the application will not remain open.
Considering the symptoms and its consistent behavior, it seems like the issue should be easy to isolate. I agree that a notification should have been sent out to ALL line6 registered users to notify them of this issue the second they discovered it. But, as the saying goes hindsight is 20/20. My only real concern is how fast they are going to be able to remedy the problem and how they intend on notifying everyone that they have come up with a solution and distribute instruction on how to enact this solution.
Having users continue to come back to this forum to check for the solution is only going to further aggravate customers who are already highly agitated as it is. Surely there is a better means of communication to notify customers that have registered this type of equipment. Surely, a better solution can be found to ensure that ALL updates to firmware, added features, or updates to applications can be communicated for effectively, so that users do not have to constantly connect each of thise applications and/or products all the time just to "check" if there are any updates. Especially since a number of them, would only require them to be connected once, as long as there are not any further updates to be had. Surely they can just TELL us that there are updates/fixes. Especially since they have a number of applications and profiles that all should either run something in the background or be able to notify any registered emails quite easily. Company profiles alone should give them a list of individuals that they should notify about the various different products.
This is literally the 3rd product I have bought from the company and every time I do, there is some issue that I was unaware of that either required extra action on my part or was incompatible entirely for my intended purpose. Sales people are uninformed and uneducated to the compatibility issues. and no information was given to me directly by the company either. Particularly when they should have seen that I purchased two incompatible items. It is only after I have gotten completely frustrated by the issue that I find out fact that should have been public knowledge from the start. But, instead I had dig hard and waste endless hours looking for information that should have been made more easily obtainable. Especially when it is a incompatibility issue with COMMON products or operating systems used by their client base.
I would strongly urge the company to send out an official notification of the issue, with a summary of the issue, and an expected date-of-arrival of the remedy. Following that I would highly suggest that the company then work on a better system of notifications going forward in order to avoid having so many people run into problems such as this in the first place.As, I am quite sure that not being told of the incompatibility prior to their upgrades has many otherwise loyal customers considering switching out their equipment as a result. Especially since this fix or the prevention of the issue should have been more easily remedied with proper communication.
Problems arise, we are all aware of that; but with effective communication these issues are prevented all together and/or become less of a annoyance as customers are more informed. I am sure that you have a team of individuals working on the issues as we speak/read, but I urge you to please, notify your customer base more effectively of the issue and its expected remedy date;so that we can then in turn not further escalate the issue both among ourselves (and potential buyers) by constantly adding to our frustration every time we check the forum only to find that there still is no word on the expected date of the remedy. It is irresponsible to place the burden of the fix on your customer base. And, it is not enough to simply say "we know a problem exists", if you don't have a published plan of attack/date of expected update. Especially if you do not have proper means of notification when the fix is finally found and implemented.
I propose that you place and "update/issues" background process within your already published applications. One that runs on the system upon login, and allows for push notifications of issues or updates. And/or push notifications within your Android/IPhone applications. Rather relying customers to "check" for updates on their own accord.
Just my two cents...if they are even worth that...
