lucasschwarzer

Hi all, hi PierM, after another few sessions of thorough testing yes, turns out it was a power issue. The unit works fine when supplied with the original power supply plugged into a seperate wall outlet. Thanks for all your quick responses though! Best, Lucas

Sure! Did open a support ticket right after posting this here yesterday. Let's see where this leads. If there is a solution somehow I'll let this thread know. It is the same behaviour when the stomp is on the pedalboard as when I have standalone with one boost pedal in front of it unfortunately. Also switching the boost pedal doesn't seem to impact anything. Only thing that helps a bit so far is dropping the input level to Line, since it better prevents the unit from clipping. No noise gates were in any of my test patches, since there is a separate one on the board usually. Regarding power: yes power is another thing to experiment with next. I'll keep you posted where this is heading, might be another hint for double-checking for other people in this thread as well then. Not sure if we all have the same problem with the same cause, but who knows. Thanks for the responses so far :)

Hi all, got my first Helix product yesterday - a white limited edition HX Stomp. At first everything was fine, but when I integrated it into my pedalboard and didn't only use it standalone trouble started... thus I am bumping this channel. I did a lot of testing yesterday and today and things don't seem to apply to a fixed schematic, even though I can replicate use cases where the audio loss occurrs 95% of the time. Here is what I observed: Using the HX Stomp standalone everything seems to work fine at all times (Firmware is 3.11 with both Input set to Instrument or Line level). Not really having problems here. When integrated into pedal board (a few drives/boosts before and a walrus delay and eq pedal in the loop) it sometimes randomly looses audio when powering and I have to restart immediately and sometimes when switching presets. Can't really see a schematic here... And this is the part where I can replicate: audio loss pretty much always occurs when the input signal is clipping. Once I turn everything down so that it never clips the input (even when playing super hard or adding another boost) things seem to work most of the time, but as soon as the signal goes into clipping it immediately looses audio in 95% of the cases. Weirdly in those 5% left it seems to work for a while, but usually once it clips the HX stomps goes silent and only power-cycling brings it back to life. It doesn't seem to have anything to do with USB being plugged in or not. This all happens without USB plugged AND with USB plugged in. When dialing everything in carefully so that it doesn't clip the input I am able to play quite some time on the Stomp. If it clips it shuts the audio off immediately. Meaning, if it clips 10 seconds after power-cycling I have to power cycle again. If it clips with the first note after power cycling same thing. Unusable in this state. I also flashed older firmware versions to the Stomp today to see if it is a software problem coming with 2.8 or 3.0 update or something, but the behaviour is always the same... now back to 3.11. - still with the same issues. Switching the firmware didn't change anything at all. Once the Stomp went silent and I turn it off it bypasses and the signal goes through fine to the amp. No broken cables or anything. Double-checked everything here. Factory resets as described above also didn't change anything. This is my very first HX/Helix device and I love the feature set and sound if it's working, but so far a super dissapointing journey unfortunately. Did anyone here manage to fix this in the meantime? If not I guess it is going back to the store and goodbye Line 6 for me :(. Best, Lucas