MAN_from_IBM

Sorry to here about your update issues. I updated mine last week. It had the original microcode. I think it was version 1.0.6. You should make sure you do not plug the HELIX into a USB hub. That can cause issues with many devices even a externally powered hub. It sounds like you are going directly into a USB port in your computer. But just in case you were not, I'd thought I would pass on not using a USB hub.

Thank you, I saw that too. I believe your right, there is not a network type of connection. Networking would provide for a hot back in the event of a failure of one. I spoke to someone who is in the business. Having a network connection would make life easier and prevent embarrassment when talent is performing. Thanks again

Thank you

The thought is if you are involved in a large venue and need more than 1 HELIX being able to create 1 logical / super HELIX has many advantages.

There is an RJ45 on on the rack mounted HELIX to connect the the control head. Is Ethernet running on this link ?

Is it possible now or in the near future if using more than one HELIX(Rack mount, LT, or HELIX) to network them together ?

Hi Todd, IBM has a similar business model, if the products are as advertised it will save Line6 money and bring in additional revenue. Fender seems to be doing OK with their business model. I have not had a Fender model fail yet. I have several Strats and Telecasters besides the products I mentioned above. I too came from the Boss world. Started with the ME-25. Still have one. What happened to your HELIX ? Ricky From IBM IT Architect / Systems Engineer / Programmer

Hi Todd, I am very very happy for you that Line6 seems to be a stand up company and made you whole even though your product was outside warranty period. I purchased 2 Relay G10's and then HELIX. The G10's were my first Line6 purchases. I did like the G10's very much. A very close friend on mine also purchased a Relay G10(I purchased 2, soon to purchase 2 more to use with my HELIX). He is also on this thread. We both liked them very much on many levels. My friend found a microcode defect. Line6 was aware and made aware by my friend of the defect. It was corrected it the next release of the microcode. My friend was first to purchase the HELIX product. He was so enamored with it and made a case about why the HELIX product was superior to a competitive lower end product that I own and was using, that I made the decision to investment and purchased a HELIX. The HELIX is for my own enjoyment. One thing troubled me about the Line6 products in general. I read about the development cycle and howit was in development for 6 years, uses state of the art electronics, programming and languages, how it's tour grade, but and here is the big but, Line6 touts how rugged and state of the art the HELIX is, yet it has a miniscule warranty. You would think that if Line6 is extolling all these virtues of HELIX product(six years of development, state of the art electronics, and tour grade) and with a price tag consummate to the advertise capabilities and durability, you expect to have a warranty to back up the claims made by Line6. Since the HELIX product was so researched and rugged Line6 should be receiving little claims for warranty service. Even when you purchase a low end Fender Amplifier like Frontman 25R(as I did, I purchased 2), Fender backs up their claim of reliability with a 5 year warranty. The same is true when you purchase a high end amplifier like a Mustang IV V2 Modeling Amplifier(I did not purchase one of these products, I purchased 2 of them) it came with the same 5 year warranty. The morale of the story is Fender really stands behind all of their products, period, regardless of weither it's a low end or high end product. IBM(where I live) has a very similar business model. I like Line6 products very much. But if you think $1400.00 give or take a few bucks is a not lot of money (it is for me) I do accept donations. So the HELIX product enhance my enjoyment of music, so to me the money was worth it. Again any who thinks $1400.00 is not a lot of money, I accept donations. All I'm saying is if the product is tour grade, industrial strength, and bullet proof, if we the customers are willing to invest in purchasing Line6 products, Line6 should see what the rest of the music manufacturing industry is doing and update its' business model and just for the HELIX product, but for their entire product line. Hey Todd, I'm glad Line6 made you whole again in a very timely fashion, especially when your HELIX was outside the warranty period. Even though they have a legacy business model, someone's heart was in the right place. Earth to Line6, Earth to Line6. Hello Line6. Ricky from IBM IT Architecture / Systems Engineer / Programmer

We think alike. My brother from another mother. lol lol

I use Relay G10 for wireless guitars. GREAT Product. Can I use a Relay G10 in reverse to connect an AMP to the HELIX ? Ricky from IBM

I too appreciate the follow-up so we can close the loop. Is there a mechanism that someone believe they have discovered a defect and instead of opening a support ticket, if indeed what was discovered was truly defect / bug that a description of the defect and when and how it will be resolve get posted in the community ? This I believe would save Line6 and the community time dealing with defects reports that havd already been addressed. Such as Line6 finding a discussion on a defect that has a support ticket already opened. FYI - HELIX IS A TOP OF THE CHAIN especially at the price point !!!!!!! Relay G10 is also very product, and again, at its price point !!!!!!!

On August 17th I purchased a Relay G10. Set / installation was as advertised. Quality and peformance from one of my Fender Mustang IV V2.0, one of my Fender Frontman 25R, one of my Kustom Coup72(tube amp) was equal to that of my South Creek Audio cables. 10', 20' cable lengths. No drop outs, no buzzing, or any other anomalies or artifacts were heard. Guitars used in test : Gretsch, Les Paul, Custom Made Strat, Custom Made Telecasters, among others. Ergonomics were good. What was not good is the lack of support for the ANDROID OS. Also the charging micro code does NOT PERFORM AS ADVERTISED !!!!!!!! In speaking with support team of the G10, they believe there are no issues with charging. A friend of mine also has the same issues with charging. Line6 did not appear to be interested in our observation. We have a well defined process where we can replicate repeatedly the charging issues. I detected no sence of interest or urgency at all in having a document that describes the process that will demonstrate the defect in the charging microcode.