I'm going to post this in as many relevant places as possible hoping someone will shed some light on it sooner rather than later.
I have a MacBook Pro (2016) with the USB-C / Thunderbolt 3 ports. I can only get my Helix to connect every now and then (and it will only stay connected for a couple minutes before the connection is lost). I think it helps a little when I reset the PRAM and SMC, but I might be making that up. There doesn't seem to be any correlation between how many applications I have running and how long Helix will stay connected, but I've heard that causing issues for some. I HAVE tried a USB (peripheral) to USB-C cable - as well as using the cable which came with the Helix and a USB -> USB-C adapter. Neither option helps Helix remain connected, and neither one seems better than the other
Typical Example: Today, I got Helix to connect for about 10 minutes. I was playing my P-bass (passive) into the Helix, connected to the computer. Nothing in the loops. Just using the headphone Jack out of Helix for monitoring. I had my DAW open, HX Edit, and Safari. When the connection was lost, I heard a *Pop, or *Ping sound. If I unplug the USB and plug it back in, HX Edit does not reconnect, and my MacBook doesn't register that anything has been plugged in. If I turn off the Helix and turn it back on, then plug the USB back in...still nothing happens.
If I were a guessing man, I would guess that this is some kind of grounding issue within Helix. My MacBook not reconnecting is some sort of built-in protection to keep the Bus from shorting?
