Thanks a lot for helping me to find out the problem but I have the latest version of the drivers. Finally the problem was that I had saved the custom tone in an onedrive folder. I saved it on desktop and it works fine. I don't know why but I think that was the problem. Thanks a lot for one more time!!!
I can't import or load svl6p files that i have downloaded from the official custom tone site of line 6: https://line6.com/customtone/browse/spiderv/ into the spider v remote app 1.03 too. The message "Preset import failure, preset import failed, please try again" appears to me.