Hey Everyone!
I'm Having this peculiar issue with my Helix - Not sure when did this issue start, but basically when I record from my Helix Floor into audacity (using USB cable connected to my Windows laptop), there is this static noise that appears every second of the recording. I've attached a sample of what i'm facing- very audible clicks in the track! https://drive.google.com/open?id=1n8jCRRd-U1PSxY9uMeY7ALMmXI0DtrRi
However I do not hear this sound when monitoring through my headphones
Any idea what is causing this issue? Things I have tried but to no avail, include:
-Removing AC power from the laptop the USB cable is connected to
-Updating from Helix 2.8 to 2.82 Firmware
-Try another USB port on the laptop
-Ensuring "Volume" Control set at 0 (only phone's knob is on)
-Turning off the unit, tun on the ground lift option, and try again (does not help)
-Plug in another guitar into the helix
-Change Global settings USB in 1/2 Destination to multi or 1/4 (also does not help), or lower usb in 1/2 trim by 0.3db
Any other ideas that I could try in fixing this? Or is this an issue with my Helix? Or my laptop?
Also any free software to recommend to record with the helix will be appreciated :)
Thank you!
Statis noise.mp3