I updated my Helix to V2.20.0 and I'm now experiencing a complete disconnect of the input signal while I'm scrolling through presets. While scrolling through setlists, Helix will go dead silent .The only way to get the signal back is to turn off the unit and turn it back on. Here are a few notes:
- First of all, I'll answer the obvious question: "No, the problem is not the cable."
- The problem will sometimes occur after scrolling through less than a dozen presets, other times I may have to scroll through an entire setlist a time or two, but eventually if I continue to scroll through the presets, the unit will suddenly go silent. Once this occurs, there is no longer a signal being sent from Helix to the amp, no signal to the headhone jack, and even the internal tuner quits seeing the guitar input.
- This was never a problem until I updated to 2.20.0
- I followed the update instructions closely and the update appeared to go smoothly. The display shows that Helixit is running 2.20.0 and I reset all of the global settings as instructed (I actually did this twice hoping it might resolve the problem). The new 2.2 presets are in place.
- The input signal can be triggered off either by scrolling through the presets using the Preset knob, the joystick knob, or using the toggle switches to scroll through presets, so its not a mechanical problem with one of the controls.
I've browsed through all the global settings and I cannot find any parameter that might have changed to cause the loss of the input signal. I'm thinking that I might try reinstalling 2.20.0, but I don't know if the firmware can simply be reinstalled over itself and I don't want to risk bricking the unit. Any suggestions on how to go about troubleshooting are welcome.
I updated my Helix to V2.20.0 and I'm now experiencing a complete disconnect of the input signal while I'm scrolling through presets. While scrolling through setlists, Helix will go dead silent .The only way to get the signal back is to turn off the unit and turn it back on. Here are a few notes: - First of all, I'll answer the obvious question: "No, the problem is not the cable." - The problem will sometimes occur after scrolling through less than a dozen presets, other times I may have to scroll through an entire setlist a time or two, but eventually if I continue to scroll through the presets, the unit will suddenly go silent. Once this occurs, there is no longer a signal being sent from Helix to the amp, no signal to the headhone jack, and even the internal tuner quits seeing the guitar input. - This was never a problem until I updated to 2.20.0 - I followed the update instructions closely and the update appeared to go smoothly. The display shows that Helixit is running 2.20.0 and I reset all of the global settings as instructed (I actually did this twice hoping it might resolve the problem). The new 2.2 presets are in place. - The input signal can be triggered off either by scrolling through the presets using the Preset knob, the joystick knob, or using the toggle switches to scroll through presets, so its not a mechanical problem with one of the controls. I've browsed through all the global settings and I cannot find any parameter that might have changed to cause the loss of the input signal. I'm thinking that I might try reinstalling 2.20.0, but I don't know if the firmware can simply be reinstalled over itself and I don't want to risk bricking the unit. Any suggestions on how to go about troubleshooting are welcome.