Ibemuntu

Thanks Phil_m for checking on me. I got in touch with them. Had to navigate the automated system, but I got through. Thanks again.

I must apologize to Line 6. I finally got through. Line 6 does need to dedicate a number and message for line six customers only. When we call with contrite hearts, the last thing we want to hear a guy saying "Howdy! Welcome to Bob's Guitar Imperium!". I have the answer to the problem. If you are updating your Helix to the latest firmware. Be sure to check the .exe one made for your computer. When it stops half way through, it's because you don't have the Helix Edit properly installed on your pc. I got in touch with Line 6. The guy had great advice, he could have been involved. I was truly overjoyed for his help. He was kind of nonchalant and cold. My problem was solved, and he did his job. He also was very patient. Y'all need to simplify instructions as well. It was so easy to do, but the instructions look like a research paper. Give clear directions w/example pics. Too much info given at once. You guy are too smart, y'all need one regular guy to proof read. Mess up a unit due to directions, y'all troubleshoot the rewrite from there. Lol. Thanks line 6.