The last month, I have been witnessing some very disturbing issues with the Helix..
After playing a couple of hours at rehearsal, suddenly the Helix starts making low scratching noices when playing, as if the cable is broken... After a minute, the inputs shuts down,- there is nothing registered in the Helix - the tuner is not responding either..
I change guitars, I change cables, I shut the Helix on and off,- nothing works.
Returning home, I turn on the helix, and everything is fine for 15 minutes, then I hear the scratching and then the Helix is dead again,- no input is registred. I can see in the forums that I am not the only one, but the issues seems to be related to firmware 2.30 or connecting the XLR outputs to a phantom power enabled device. I run 2.60 and I have never used the XLR outputs….
I reset the Helix, and at first, it didn't have any effect, but suddenly, the Helix seems to work again. I played at home for an hour or so, and let the Helix stay on all night, and everything is working fine.... Happy again, I rehearse at home for shorter intervals.
Yesterday, I rehearsed with the band again, and after 3 hours the input is dead again. Right now, at home, I am playing away again... I cannot recreate the problem.... But, yesterday it happened after 3 hours of playing , in a preset where I have used all the DSP, and at the same time using the looper function.... And I am thinking... is there such a thing as overload in the Helix, that could course the input to shut down?
Any other ideas ? Is it the hardware..... I just hate to send in the Helix for repair, miss it for 3 month, and having it returned with a reply of not being able to recreate the problem....
Update: it just happened again... I have uploaded a sound file with the noice....
helix.aac