We tried updating this unit when first purchased and after the update all it does is flash on then turns off. Cant get the factory reset to work since power won't come on long enough, same with any updates of firmware. We submitted a ticket with them as well. Line 6 is great, I have the v60 amp and its amazing trying to get this added and it will be ultimate! Friend has always had great experiences with them when he had to get things fixed, my stuff never breaks :-) I'm looking forward to hearing from support.