turqueto

Thank you Phil, for your post. I had run, yesterday, the HX Edit installation package. Actually now, starting the PC, there"s two sessions, one for administrator, the other for users. In the administrator session, helix is well installed (Helix unit connected to HX Edit) but the updater doesn't work (message : http error). In the user session, Helix unit isn't recognized by HX Edit, although the Helix unit appears as an identified peripheral. So, the set up of my PC seems concerned. For now, it's difficult to know what parameter to modify. Thanks for any advise

Hi Just got my Helix. The firmware is 2.21 and i tried to update to 2.30, but it doesn't work. I followed strictly the knowledge base : How to update the Helix's firmware. It sounds like the helix is not recognized when i use the updater : The "select device to update" window is EMPTY although my PC recognizes the helix unit as a computer peripheral. It's important to say that the first time i plugged in the Helix, my PC sent a message for an incomplete, incorrect installation. So, the result is : Helix "recognized" by PC but not by the updater. Thanks for help.