Hi all,
My registration attempt for my new Helix floor unit fails with an error saying that my ESN could not be verified.
I tried a couple troubleshooting steps: 1) I checked the typing and payed attention to where numbers and letters should go. 2) I changed browser and gave another try 3) I made sure my category selected was correct (the 21HDF prefix autocomplete matches what is on my Helix unit). And still, I got the same error.
I purchased the Helix unit at the end of November. Please help with advice and suggestions. I greatly appreciate it!
Thanks
