M03Z

I had the same problem and I tried what the Line6 Expert said. Did not work or rather there was a change in the interface, so the exact marketplace interface Button isn't even there anymore. So what I did and now it finally works again (Idk which step was most important for it to work so here is everything that I did. Some steps may be unnecessary) 1. I deauthorized my Mac (I still have another Windows device authorized and there it works perfectly) and then reauthorized it 2. After that i logged out of Helix Native and uninstalled it 3. Installed it again and logged in. Hmm. still the same problem and my other presets are still there 4. Restored factory Presets. My other presets still weren't useable 5. Restored all setlists. And now it works again It really probably was the restoration thing that solved the problem. But maybe it would not have worked without the other steps. But you still could try only to reset everything