mgscott

I returned it today and got a new one....when the initial charge dies I will try again. Is the firmware update something I should do regardless of any issues?

Yet another update, (BTW I did find the installer under Launchpad if any Mac users can't find the next step after actual install ) So when I connect it it shows "Firmware 1.0" as my existing firmware and that no updates are available, but Occasionally it will quickly FLASH update 1.4 as also being an option to select - BUT then it quickly flashes away. So I repeatedly insert my USB cord and sometimes the 1.4 option comes back. One time it appeared and stuck for 10 seconds or so and I was actually able to go through the install process but then got the dreaded error message that it failed. This is getting beyond frustrating. I have also tried 3 different USB cords...customers should not have to go through this misery with a brand-new purchase. Probably returning this piece of junk.

UPDATE: I tried downloading on my other computer ( Mac Air ) and now the installer finally recognized my Relay G10. I was very excited...however it tells me I have firmware 1.0 and that there are "No available updates available" however from reading all these posts that is obviously not the case. What is the fix to get the latest firmware update?

My Line6 Relay10 is 1 week old, the charge out of the box finally died and now it will not charge. I have it plugged in for days and it just blinks RED. I downloaded the updater onto my Mac but now I have no idea what to do next? Why would the downloader not include any instructions....So after reading here, I have my relay plugged into the USB port and have tried all 4 USB jacks and 3 different cords, including the brand new that came with my Relay, and nothing happens at all? My Mac will not recognize this thing. Not even sure why I need to update firmware just for this thing to charge but I cant even get the firmware to work. Probably should just return this while I still can buit it worked so well before dying...So How do you actually update the firmware and why is my Mac not recognizing the device?, I need step 1 if anyone csn help.