In the Helix Stadium app, if I select window>updates, it brings up a modal window saying that 1.3.2 is available under the device tab, but the download update button is disabled. On the Helix itself, if I tap the hamburger nav icon and go to downloads, it says it's downloading 1.3.2.1340, but it's been that way for about a half hour and it's still at 0.0%. If I cancel the download and try it again, I get a message - Download Failed. Error code: -16. How can I get this thing updated?