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About HelixCustomer

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    Just Startin'
  1. Thanks for that. I successfully managed to at least locate a Line 6 folder that way, so I clicked on that Line 6 folder (inside VST3) and it's now listed under the add button (when clicking on that one), as pictured in the top half of the screen shot. - So at least Reaper presumably now at least knows there is a Line 6 folder present on the computer. However it still doesn't seem to be aware of anything inside the Line 6 folder, as when I now actually try and load Plugins onto a Reaper track, selecting the VST3 section as pictured in the second (lower) screen shot doesn't reveal any Helix Native inside that, just the same plugins that were already there still appearing as the only options. Apologies if I'm missing something obvious, - but any further directions/suggestions would be greatly appreciated. Thanks again.
  2. Thanks for replying, much appreciated. - I tried following what you've said and got as far as "Options>Preferences>Plug-ins (left nav)>VST (left nav)>VST plug-in paths" - but having got to the plugin paths stage I can't see how to proceed from there. I can't see how to add a path to Helix Native (x64).vst3 file, as I can't see any list of plugins to select it from. Nothing apart from this box as pictured. So basically I get lost at that stage. Can you clarify where I should look from there? Thanks
  3. I've got a similar problem with Reaper, except I can't even get beyond the demo stage with it. I've made sure I've got the latest most up to date version of Reaper on Mac High Sierra, but no matter how many times I've reinstalled the Helix demo (and each and every time a box pops up saying the installation HAS been successful), I've never once been able to see Helix Native in the list of plugins available to Reaper. Because it's only a demo, I can't consult Line 6 as they don't respond to any requests for help unless you've registered your product with them, which obviously I can't do (or buy) if I can't even get the thing to go on in the first place. So I am completely at a loss as to how to proceed. Any suggestions as to where I might be going wrong or anything I could try and do to troubleshoot would be greatly appreciated. Thanks.
  4. I'm trying to install the Helix Native demo with a view to purchasing it, but despite completing the installation process as directed several times, I cannot see any sign of it appearing in the list of plugins available to Reaper in my MacBook Pro 2018, (running OS High Sierra). Can anyone advise what I might be doing wrong? All other plugins seem to go on ok, it's just this one that seems to be invisible to Reaper. Thankyou if anyone can make any suggestions.
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