kwstaskario

No i haven't opened a support ticket yet but i will. Actually i found that when i am in my dirty presets the tuner is working properly (still have to play up and down the expression sometimes) and the big problem is when i am on my my clean presets and engage the tuner ( of course the input settings are right) ( i mention again that the tuner works perfectly when i open my helix for the first 5 minutes ). This little trick saved me yesterday in my live performance so if anyone else has the same problem maybe this trick works ..

Did that this mornig..same problems again.Works for 5 minutes only and after that time it's not working properly. I think it's a bug from firmware that needs to be fixed .(Also the bug with the expression that makes the tuner work as long i move it up and down happens again..This time i think it's a little more accurate but that is not a sollution)

Helix floor user here.. I also have the same problem with the tuner . Yes everything is setted up properly.Actually im my Helix Floor the tuner is perfectly responding when i start up my Helix for about first 5 minutes. After a while if i go to the tuner it doesn't work. But if i restart again my Helix for a limited time it's back to normal. I also noticed a weird bug. When the tuner is not working i move the expression pedal and sometimes it works as long as i move the expression up and down (but it s not very accurate). Upgraded in firmware 2.91 and 2.92 and didn't solve anything.