coverbandplayer

Problem now solved. I tried the update, following Line 6's instructions, on another HP laptop again running Windows 10. This time is worked beautifully. To anyone who might be having the same or a similar problem, it could be worth bearing that in mind. Off to try all the new stuff (I upgraded from 2.30). Cheers

Many thanks DD for the very quick response, I appreciate it. What you suggest seems very sensible except that I can't get past the backup reminder in order to start the install of firmware 2.92. It just continues around that loop I mentioned in my origianl post. 'Modal dialogue' sounds important - could you explain that too if you get a moment? I also reinstalled HX Edit2.30 to match my Helix's 2.30 firmware and tried to do a backup from the file menu - again nothing happened. Thanks again buddy.

Help! Since getting Helix Floor about 18 months ago, I've been using the 2.30 firmware it came with. Now I want to upgrade to 2.92. I'm using a HP laptop running Windows 10 (I know, I hate it too!). The Line 6 website says, "Doesn't matter what firmware your Helix/HX product is currently running; you can go straight to 2.92." (see photo 1). I have installed and can open HX Edit 2.92. With HX Edit open, I click on 'Update available' (in bottom left of HX Edit window), and click on 'Update now'. I get to point 4 of Step 2 ("Click "Update Now." A window appears, asking you to back up your Helix/HX hardware. Click OK, optionally rename the backup and/or choose a different destination folder, and then click "Create Backup.") But no matter how many times I restart the Helix and/or HX Edit, I always get the error message, 'Backup dialog failed to load. Click OK to retry' (see photo 2) and no matter how many times I click on OK I get the same error message. I also get no response when I try in HX Edit to use the Create Backup option under File menu - it just will not create a backup. That 'seems' to prevent the installation of Firmware 2.92 from starting but I am guessing that. All help appreciated.