benjaminabowman

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benjaminabowman donkelley

*EDIT* JUST AFTER POSTING THIS I FIGURED IT OUT... I DID A FACTORY RESTET THEN EXECUTED THE BACKUP AND IT WORKED.

HELP! I followed all the directions to a "T", and still got screwed... I updated to 3.1 and now HX EDIT wont execute my back up; it stops in the middle of the back up with an error message "Failed to get favorite names/Timeout waiting for a response from device (CODE- 8212) and Error occurred during the restore: Time out waiting for a response from device...

Now my Helix is wiped clean, and I cannot get my back up. WTF!!!
- December 4, 2020
1. benjaminabowman
  
  Thank you for your help... just after freaking out and posting that post, I figured it out. I did a factory rest, then executed the back up and it worked :)
  
  December 5, 2020
2. (See 4 other replies to this status update)