gregorbeckendorf

Thank you very much for replying. I did exactly the things you mentioned many times ( Uninstall - reinstall with new downloaded SW) I searched my entire disk and i went into regedit and deleted everything what is named line 6 or helix (one registry i was not able to delete due to permission)and on top I used CCleaner But one thing is always remaining: If i go to system settings in windows, it always shows this Helix Control Panel , and i don´t know how to delete/uninstall it. Also if i reinstall the HX edit V2.92 which includes drivers V1.93 , when i go to System > Helix Control Panel > it shows at the top 1.95.0.0 , so it seems like the installation doesn´t overwrite if you install an older drivers. Also i wanna mention, when i uninstall drivers , it seems like it´s doing the unstalling procedure correctly, it says "completed" and you click " done" , but the name of it still remains in the list, if you click again on uninstall it says that it wasn´t found , it might have been deleted already, if it should be deleted from list....you click yes and then it´s removed out of the list completely. Also i was trying what you said and turned off everything from my startup section, even though it was only 2 things, because the notebook is very new, and i already deactivated all the stuff i didn´t want to start on boot. Meanwhile i was also deactivating my soundcard drivers, but unfurtunately it didn´t help either. What bother me so much it that it´s working like an Audio Interface, I can select Helix in a DAW, I can hear the sounds I play on my computer....so somehow i would say , the driver are working. But it doesn´t interact/communicate with HX Edit :( I´ll edit my Notebook Model info on top. Thanks for mentioning it.

Hi there, i hope somebody can help out here, I really don´t know what to do anymore. I´ve read a lot about issues with "HX Edit problems " But i do not find any solution, and here´s the wierdest thing: On my computer everything is working fine,but my Notebook shows "No device connected". I can compare Computer/Notebook Helix software I installed and its identical.My computer and my notebook both run Windows 10. Also if i go to device management it shows the same functions as on my computer, and status shows " working" on every icon. When i open HX Edit it says "Connecting..." for about 5seconds and then it shows " No device connected", the program does not crash or close, it stays open but says "No device connected" Windows detects the Helix Line 6 on my notebook as an Audio Interface and also selects it as In and Output as soon as i connect the USB,and i can hear the sound coming from the notebook whatever i play through the helix via phones ouput, so it´s working until this point , but it doesn´t communicate with HX Edit. My Notebook model is named Clevo NH50AC CPU : AMD Ryzen 9 3900 12-Core Processor 3.1GHz RAM : 32,0 GB GPU : Geforce 1660Ti Disk: NVMe PNY_CS2130_2TB_SSD Helix Floor with Firmware 2.92 Sofware :HX Edit V2.92 Driver:Line 6 Driver2 Helix v1.95 but i also tried others ( older version ) to download "HX Edit v2.92 Installer" : -I downloaded Firefox because of the Smart Screen problems they mention before the download -I deactivated microsoft defender -I deactivated Smart Screen -No Antivirus was running -To install and run i open as admin -I´ve tryed different usb ports ( USB 3,USB2,and i even tried with an USB HUB) as well as different cables, even though i can tell the cables are fine since it´s connecting with my computer. -I also tested HX Edit 2.8 to see if it somehow works, but ofc it didn´t. -I checked energy saving USB options, they are all deactivated -Rebooting windows many times -Uninstalled / Reinstalled everything many times ( If anyone knows how to delete / uninstall Helix Control Panel which you find if you go to system settings on windows, please let me know) also i found in other topics: -Drive number / Disk 0 checked - WMI connection is consistent. I also found something about to unplug SD card....Since i can´t open my new notebook due to warranty, I was only able to deactivate Card-Reader in device manager, but it´s still not working. - Update : I used the Windows recovery to a certain point option to restored everything to how it was 3 days before. So way back before I was installing any of the helix SW / Drivers. That's how I was able to remove the Helix Control Panel out of the system. So I thought there was hope , by doing everything from the scratch again while taking care of checking all the things which could have caused any problems...but ... it still doesn't work... I spend the entire day , researching , reinstalling , plug and unplugging through different ports and cables , tried everything I was mentioning already and it didn't help. -Don´t know what to do anymore besides crying, what doesn´t help either :( Is there any other program which is needed I need to install in order to make it work? Does it matter that I only have one drive which is a SSD M.2 instead of having a sata Drive ? If anybody does have any idea, i would really appriciate and be very thankful.