edding

Thank you everyone. Support service pointed to a Hardware Issue.

The number of reboots to have a normal boot without failure is random. sometimes 2, sometimes 8.... I put 4 or 5 as a average. This number of reboots needed is even without any USB connected. Having a random number of reboots to start some hardware sounds like something of hardware is failing to me, but I wanted to assure how this '-33' error code is normal for the rest of units.

Im trying to debug if I have a broken hardware or this error '-33' is a normal use case. Randomly the helix floor crash in the rehearsal. I need to power off/on after a crash. Its always connected by USB to a Hex Editor and a DAW for Midi clock. It's always reboot with a '-33 error code' after a cycle power off/on when crash and connected by USB. The crash consist in no Output signal in Main and/or Send Output. Rarely the crash is a high pitch noise. I tried to reproduce at home the use case before send to repair and I saw I can reproduce this '-33' before crash only cycle Power off/on while connected by USB to HEx Editor. Tried both 3.70 and 3.71 several each of thems. Tried also any possible Reset combination of footswitch in a fresh update (or downgrade).

Tried in two different computers. Windows 10, latest Hex Edit/Drivers. Tried two firmware 3.70 and 3.71. I downgrade and update this firmware 4 times. Sometimes in the rehearsal the Helix floor connected to both Hex Editor and Reaper crash. So I need to cycle power off/on. Im tring to debug what happen before to send it to repair. So I made this easy test at home after a fresh Factory Reset.

Hello, Can you try this sequence to check if you also get a -33 boot Failure error? 1- Select any preset using Hex editor (It works also with a new blank preset adding any block to the path) 2- Switch off the Helix Floor 3- Switch on the Helix Floor without Disconnect the USB and without close Hex editor -> The -33 boot Failure error appear. The unit still showing this -33 error a few times more even if I disconnect the USB. I Need to power cycle off/on 4 or 5 times more to boot normally. I Think i have faulty unit. Sometimes during the rehearsal it loose the output signal. After this situation I restart and I always get a -33 error. I need to restart at least 4 or 5 times more to get the unit working again (as in the previous sequence). In the rehearsal I use reaper to send midi clock and Hex Editor to change some parameters of some presets. You will help me reproducing the sequence in order to know if I need to send this unit to repair. Thanks!