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jinxjinxsen

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  1. Google changed their site again, https://8.8.8.8 will get you a 302 Moved status code, not just a 404 Error. Funny thing: Spider V Remote seems to work again out of the box. Support wrote that this was solved by a windows update but i highly doubt that. Its working again because Google changed their site to not return an error on this specific URL. Encrypted: Unencrypted: 1. Connect to https://8.8.8.8 -> Return code 302, site has moved to https://dns.google 2. Connection to https://dns.google -> Successful, Spider V Remote thinks it has a working internet connection
  2. Thanks jiridurdis, great find. I can confirm this works as well and is even better. After this manipulation no additional software is needed. I used a different program (HxD, https://mh-nexus.de/de/) though but the general idea is the same. Just be careful not to change anything else besides the 8s. Because of the new URL (https://1.1.1.1/) the manipulation does not even change the filesize of the executable and mess around with internal stuff. Nice! For people without technical knowhow but a general trust in random internet people hacking some software and posting it on the vendors support forum:: I uploaded my Spider V Remote.exe file as a compressed ZIP file on Google Drive: https://drive.google.com/file/d/1_7UQ5OeyHMrC_qDbo5j57GKuqGmxxTVh/view?usp=sharing Download and extract it (double click), copy the file to your Line 6 Spider V Remote folder (typically C:\Program Files (x86)\Line6\Spider V Remote), paste and replace the original file. Start Spider V Remote as usual and enjoy your cloud services. DISCLAIMER: This is again unofficial, please use with caution. Additional security information about this ZIP file: file checksum SHA-256: 6CCE05A5A5360617337BA02334B2F01A4ABBFB6445F059C09705F6EA35A188DC Virustotal antivirus check is negative (No security vendors flagged this file as malicious): https://www.virustotal.com/gui/file/6cce05a5a5360617337ba02334b2f01a4abbfb6445f059c09705f6ea35a188dc/details
  3. To be fair, there is a FAQ/Knowledge Base article regarding the missing libraries posted in December. They could have also made this a sticky note/thread here.
  4. I had problems with that last year. Maybe caused by other problems, maybe also Google changed some things back then (which is their good right, they can do whatever they want with their website). The Line 6 software is still unchanged. Who knows as there is no information on these issues. I moved to Android remote but this always bugged me. The bug with missing Visual C++ 2013 dependencies has been reported at least in 2019. How could you still sell these amps without updating the software? Software that has at least two major bugs right now that prevent people from using their newly bought product. This is unacceptable, it's been at least 7 months since some people figured out they have a problem with their installer. Not even a small text info next to the download button, nothing. Sure, you can use Spider V Remote on Android, but one feature is the DAW connection. Do you want to switch cables between PC and phone all the time? It's not a complete waste of money but I would think twice about buying something from Line6 again. Why they would not get involved in their community (and just have all these sticky information on top talking about community experts and stuff like that, but do not do something when important stuff is brought to their attention) is beyond my comprehension.
  5. Looks like it's starting now. This thread is about splash screen showing and closing and the app basically crashing right after opening. The "no internet access detected" error is discussed here:
  6. Downloading the following file from Microsoft should be enough: Microsoft Visual C++ 2013 Redistributable (x86) 12.0.40664 https://www.microsoft.com/de-de/download/details.aspx?id=40784 This is what was needed on my freshly installed Windows 10 system after having the same issue as you described. There are a lot of other programs out there which rely on this and install it as a dependency during setup. Unfortunately, Spider V Remote is not one of them. :-D Thats why a lot of people have problems with this on fresh Windows installations without other software that might have already installed this dependency. Please open a ticket to raise Line6 awareness, I reported this to Line6 support back in October 2020.
  7. Downloading the following file from Microsoft should be enough: Microsoft Visual C++ 2013 Redistributable (x86) 12.0.40664 https://www.microsoft.com/de-de/download/details.aspx?id=40784 This is what was needed on a freshly installed Windows 10 on my system. Visual Studio installs this as a dependency for older applications. But there are a lot of other programs out there which rely on this and install it as a dependency during setup. Unfortunately, Spider V Remote is not one of them. :-D
  8. That's so great to hear it's working for you! This is really just a big hack, but for the time being one of the easiest user fixes. Fiddler manipulates the secured HTTPS connection and uses a new encryption certificate for its communications. But it's not trusted yet, or rather the certification authority (who created the certificate, in this case some internal Fiddler authority) is unknown/untrusted. After going to Options and selecting Decrypt HTTPS traffic we are able to create, install and trust these general Fiddler certificates. After that you can disable this option again. Thanks for taking the time to create a video. jinxjinxsen is fine, just tell them to create support tickets that link to this thread. :-) Be aware that, most likely, you need to delete the certificate first in order to show this step in your video. Click on start, type in "certmgr.msc" and run it with ENTER. After opening this administrative tool, navigate to "Trusted Root Certification Authorities / Certificates" and search for an entry called something like "DO_NOT_TRUST_FiddlerRoot" and delete it. Now you should be ready to go again.
  9. The unmatched request passthrough checkbox allows all other web request to leave your computer. Please test something: With Fiddler CLOSED (or the Enable rules checkbox unticked) open a browser and go to https://8.8.8.8/ Please be careful to type it in as shown above. You should get something from Google: 404. That’s an error. The requested URL / was not found on this server. That’s all we know. We don't want to see this, so now OPEN Fiddler or check Enable Rules again. To make sure the new settings apply, please open another browser window and try to open https://8.8.8.8/ again. You should now get a small text response, something like This is a simple Fiddler-returned <B>HTML</B> page. If this is the case, it is working as intended and Spider V Remote should work. However, if it is not the case, please go back to Fiddler, go to Options/Preferences on the top menu (I think it was somewhere under Tools). Now there should a new window with a tab called HTTPS. Open it and there ist the second (?) checkbox called something about Decrypt HTTPS traffic. Check it, accept any messages coming up regarding new certificates and close the window. Maybe i did that first to debug this issue and later on disabled it again, because it was not needed anymore, but it should work without it. (Some technical information regarding this: It will allow Fiddler to pretend to be any webserver you are accessing and decrypt data in order to inspect it. Afterwards, it will encrypt the data again and send it to the appropiate webserver. As this is "fiddling" with the encrypted connection and could lead to all sorts of warnings in the browser this is generally not expected to be done by normal users. Please avoid browsing to other webpages other than https://8.8.8.8/ while this option is enabled. This is why it's just a very temporary workaround) Please go back to your browser, reload and check if you can see the small Fiddler HTML site. If you can see it, Spider V Remote should work. If not, there seems to be another issue on your system. PS: In your Test window you typed in http://8.8.8.8:443. This is not the correct URL to test for as we just change https://8.8.8.8/ and only this site.
  10. EDIT: There is now a easier workaround with a new executable Spider V Remote file. See the following post In my opinion the fastest way for regular users to create a workaround is with a proxy software like Telerik Fiddler. I will try to explain it with Telerik Fiddler Classic for Windows. I added a screenshot for Fiddler options. DISCLAIMER: DO IT AT YOUR OWN RISK! This will basically fake some content on https://8.8.8.8/ on your computer only for the runtime of the Telerik Fiddler software. 1. Download Telerik Fiddler Classic (it's free) for windows. https://www.telerik.com/download/fiddle 2. Start the software. Directly after starting all web requests (browser, apps, software, etc.) on your computer will be routed through this software (called a web proxy). This software is usually for networking/web debugging purposes. No information is made public. Normal: Browser/Application <-> Webpage. With Fidddler: Browser/Application <-> Fiddler <-> Webpage. 3. On the left you can see all current request. Open Spider V Remote and you should see periodic (I counted every 5 seconds!) requests to 8.8.8.8:443. These are the software requests to basically check if a specific Google page can be reached. If yes: Spider V Remote assumes a working network connection. EDIT: Additional step before moving in: Go to Tools / Options... / HTTPS. Check "Decrypt HTTPS traffic". Install and trust the new "Fiddler Root certificate". This will be used to fake the web request responses in a later step. 4. At the right, look for the "AutoResponder" tab with a green lightning symbol. 5. Check the following boxes: Enable Rules, Accept all CONNECTs, Unmatched requests passthrough 6. Click on Add Rule. In the first box in Rule Editor type in: EXACT:https://8.8.8.8/ This tells Fiddler to manipulate all requests to this exact URL only. 7. In the second box below that click on the small arrow and select "200_SimpleHTML.dat". This is to set what will be send as a response. In this case it's just a small text file with a small stub html site and the important HTTP status code 200. 8. Click on Save. 9. If you have Spider V Remote open and watch the Cloud tab, you should see the "No internet access detected." error message disappear and get the login form or (depending on your last login, if credentials are still cached) even be logged in directly. You can now work with Spider V Remote. Try deselecting the "Enable Rules" checkbox in Fiddler and watch what happens in Spider V Remote --> it will now show the error again. Check the "Enable Rules" box and Spider V Remote "connects" again. Closing Fiddler will shutdown the local proxy and everything will be just like you never "fiddled" with that software. Unfortunately, Spider V Remote will not work. :-) Let me know if you need more information, I will try to help as good as possible. Just remember to open support tickets for this problem to raise Line6 awareness. Hopefully, this will allow some of you to use the software. But maybe there are still some other issues aorund, I don't know. Cheers!
  11. Posting it here again for visibility! Please create support tickets to raise awareness and help us all! Alright, I just figured out what is happening and got it to run. Can't believe I have to do Line6 work again.... DISCLAIMER: I don't work for Line6. This worked for me, I can not guarantee that your problem is caused by the same error. TL;DR: This is an easy to fix bug for Line6, but THEY HAVE TO DO IT! Quick fix would be changing their software from checking https://8.8.8.8 to https://dns.google.com Technical details after doing some deeper analysis: The Spider V Remote software tries to find out if it has a network connection by trying to open https://8.8.8.8.8/ (Google DNS server webpage). But somehow, Google seems to have moved around some things and is now throwing a status 404 File Not Found error. QUERY: GET https://8.8.8.8/ HTTP/1.1 Host: 8.8.8.8 Connection: Close RESPONSE: HTTP/1.1 404 Not Found Date: Sat, 24 Apr 2021 09:02:29 GMT Content-Type: text/html; charset=UTF-8 Server: HTTP server (unknown) Content-Length: 1561 X-XSS-Protection: 0 X-Frame-Options: SAMEORIGIN Alt-Svc: h3-29=":443"; ma=2592000,h3-T051=":443"; ma=2592000,h3-Q050=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000,quic=":443"; ma=2592000; v="46,43" Connection: close <!DOCTYPE html> <html lang=en> <meta charset=utf-8> <meta name=viewport content="initial-scale=1, minimum-scale=1, width=device-width"> <title>Error 404 (Not Found)!!1</title> ... I installed Telerik Fiddler (a proxy software to analyze HTTP requests) and configured it to # only capture Spider V Remote traffic # inspect HTTPS traffic # manipulate the response from https://8.8.8.8/ to be a static response with the normal status 200 code. # passthrough everything else And with just enabling my proxy rule I get the login form in Spider V Remote and can now login successfully. My 2 cents: Line6 should just completely remove their online check and show errors if there is no net connection. What kind of advantage does it have to query Google every 10 seconds (and why NOT EVEN THEIR OWN LINE6 SERVERS which need to be accessible anyway). Now Google moved some things around and this breaks Line6 software, great stuff.
  12. Alright, I just figured out what is happening and got it to run. Can't believe I have to do Line6 work again.... DISCLAIMER: I don't work for Line6. This worked for me, I can not guarantee that your problem is caused by the same error. TL;DR: This is an easy to fix bug for Line6, but THEY HAVE TO DO IT! Quick fix would be changing their software from checking https://8.8.8.8 to https://dns.google.com/ or literally any other web page, including line6.com Technical details after doing some deeper analysis: The Spider V Remote software tries to find out if it has a network connection by trying to open https://8.8.8.8/ (Google DNS server webpage). But somehow, Google seems to have moved around some things and is now throwing a status 404 File Not Found error. QUERY: GET https://8.8.8.8/ HTTP/1.1 Host: 8.8.8.8 Connection: Close RESPONSE: HTTP/1.1 404 Not Found Date: Sat, 24 Apr 2021 09:02:29 GMT Content-Type: text/html; charset=UTF-8 Server: HTTP server (unknown) Content-Length: 1561 X-XSS-Protection: 0 X-Frame-Options: SAMEORIGIN Alt-Svc: h3-29=":443"; ma=2592000,h3-T051=":443"; ma=2592000,h3-Q050=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000,quic=":443"; ma=2592000; v="46,43" Connection: close <!DOCTYPE html> <html lang=en> <meta charset=utf-8> <meta name=viewport content="initial-scale=1, minimum-scale=1, width=device-width"> <title>Error 404 (Not Found)!!1</title> ... I installed Telerik Fiddler (a proxy software to analyze HTTP requests) and configured it to # only capture Spider V Remote traffic # inspect HTTPS traffic # manipulate the response from https://8.8.8.8/ to be a static response with the normal status 200 code. # passthrough everything else And with just enabling my proxy rule I get the login form in Spider V Remote and can now login successfully. My 2 cents: Line6 should just completely remove their online check and show errors if there is no net connection. What kind of advantage does it have to query Google every 10 seconds (and why NOT EVEN THEIR OWN LINE6 SERVERS which need to be accessible anyway). Now Google moved some things around and this breaks Line6 software, great stuff.
  13. Maybe I was mixing up two separate issues, sorry. At first I had the no internet connection error. To debug this issue I upgraded to Windows 10 but IIRC the whole application would not load. After installing the Visual C++ files it worked. Maybe there is still another issue as I wrote in October. Something regarding the way the application checks for internet access (failed TLS checks with dns.google). Too bad Line6 does not seem to be active in their own "community" forum.
  14. EDIT: Mixed up two issues. The following is for people having problems to run Spider Remote on a freshly installed Windows 10 machine (like me while debugging the internet access issue) I will keep it here for reference. --- Back in October I tried to systematically analyze the error and logged messages and, luckily, I resolved this issue and informed Line6 support with specific information. Unfortunately, it seems like they did not update their product or documentation if this is still an issue. Some users reported this back in 2019... It started with no Internet access on Windows 8.1. Then I upgraded to Windows 10 with no success, I even tried compatibility mode. Unfortunately, the whole application would not start and just close after the splash screen. However, I found out that you need to download and install the Visual C++ 2013 (!) x86 Redistributable. After installing it the software works. The Spider V Remote App ships with Visual C++ 2017 x86 Redistributable, which seems to be the wrong version or not enough. This is what is shipped with the Line 6 Spider V Remote installer (it is extracted to a temp folder and then called silently) Microsoft Visual C++ 2017 Redistributable (x86) 14.11.25325 And this is what seems so to be needed on a fresh windows install: Microsoft Visual C++ 2013 Redistributable (x86) 12.0.40664 You can download the necessary installer files directly from Microsoft.
  15. I had the same issue on Windows 10 but found a fix: Google, download and install the Microsoft Visual C++ 2013 x86 redistributable file. Somehow the Line6 Spider Remote installer just provides the 2017 version, despite it also requiring the 2013 version. On older computers there is a chance that you already had these files installed by other applications.
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