yoMuzicMan

Hi. @rudeez, I have the same issue with my Helix Rack. It looks like the same power supply posted in this disucssion. Did you get a new power supply for your Helix? If you did, and it solved your issue, would you mind sharing a link or relevant info of what you purchased? Thanks, Ron

Line6 Support got back to me with these comments: "It's been on the known issues list since 2.92 (happens on HX One, too). I'm not sure where it stands in the pipeline to be fixed, I'll bring it forth to our QA/product manager. I recommend keeping eye on the release notes on future firmware release to see what's been fixed or pending."

@rd2rk, thanks for confirming. I submitted a request to support just before posting this discussion. I'll update the case notes with a link to this discussion so they can see that others (at last you) experience the same issue. Thanks!

No, the issue isn't due to copy/paste. I just suggested that as a way to reproduce the issue. Simply create 2 presets manually with the Kinky Boost to hear the issue.

When I create a preset on the HX Stomp XL or Helix Rack (firmware 3.71) with the Kinky Boost pedal, I hear a thump sound when i change to that preset. You can reproduce this by creating to new preset, putting Kinky Boost on the first block, save it. Then copy this preset to another adjacent preset. Then switch back and forth between the 2 presets to hear the thump sound. Anyone else experiencing this?

You may have missed my question in my previous post. Do you have a part # I can reference with Full Compass for the 1/2" jack on the Shuriken SR250?

I'll reach out to Music Gear, but they're pretty far from me. Do you have a part # I can reference with Full Compass? I looked their website, but I can't find the input jack for the Shuriken SR250. Thanks!

Since this isn't common, and the guitar is only a few months ago, is it possible for Line6 to send me a new jack so I can replace it?

Can any owners of a Shuriken please share their experience regarding if the 1/4" guitar jack is unusually tight? I'm trying to determine if I have an issue or if this is common.

@DunedinDragon I've seen Jason's videos along with many other people who have helped demonstrate "how to" dial in a patch, create a patch from scratch etc. As I follow all of their steps exactly, my results are significantly different. @theElevators Yes, the LT and Rack are routed the same way. Guitar directly into input and then listening with the same speakers via line outs or the same headphones. I've factory reset them, do not have global EQ engaged, and am just creating a new patch using an amp and cab. Very simple setup. @Schmalle I'm using Elixir nanoweb 10-46. And I'm using 5 different guitars. Telecaster, Stratocaster, Fender Sixty-Six, Variax, and Carvin CT-3. All guitars have volume and tone open wide with similar results. I've experimented with pickup height on all of the guitars with very little impact to the muddiness. I don't own a real amp these days, so I can't compare. I will try to demonstrate my issue in a video and post it on YouTube. Many of these guitars I've had for years. And before using Helix, I would plug my guitars into a Scarlet audio interface connected to my Windows computer and was using S-Gear software. I will say if the input gain wasn't set right, it could get muddy too. But having control over the input level enabled me to get very good tones out of S-Gear. This is what the issue feels like to me using the Helix. I don't think input of my units have enough signal to drive the amps correctly. I've messed around with the impedance setting, and it does change the sound. But no setting fixes my issue. And I've also messed with the padding on or off. Only putting an EQ block in front of any amp to boost the level by around 6 or 8, cutting the lows, and boosting the highs helps. My original post ended with a question asking if Line 6 may have updated the input section of these units. Since the Helix came out in 2015, and I have 2016 and 2017 models, maybe something has changed. A friend of mine just got an LT this year. I plan on getting together with him so I can compare a simple patch between them. Your replies are much appreciated.

Hi. I am an original owner of a Helix Rack (2016) and Helix LT (2017). I have these connected to my computer via USB. I listen to these units using JBL monitors and AKG headphones. I am running the latest firmware and have factory reset the units as instructed each time I've updated the firmware. When creating a patch, I find just about all of the amp models extremely muddy. This isn't anything new as I've felt this way about these units since I bought them. These units are running firmware 3.5, and I'm using the new cabs but they don't fix the issue. I've tried several guitars from Carvin and Fender and several cables with the same muddy results. Observations: 1 - When I compare the Helix Rack against the LT, I notice the LT is a tiny bit more lively. It has slightly more high end and gain. And I mean slightly, but it is noticeable. But both units are still too muddy. 2 - The only way I can get around the muddiness is to put an EQ block first with drastic settings to cut low, increase high, and boost the level. 3 - I've seen many videos where users create patches from scratch, and they don't sound muddy. Does anyone know if Line 6 has upgraded or changed the input of these units over the years so they don't muddy on newer units? I've asked the same question to support but haven't heard back yet. Thanks, Ron

@Bofillrafael Did you ever get a new Helix Floor unit? Did it fix your issue?

Hi. It's not fretting out. As you can hear in the video when the magnetic pickup is being used, the low E string sounds just fine. And with the volume completely off (not in the video), there is no buzz at all. I have many years of guitar experience and setup to know if a string is fretting out / buzzing, and this not the case here. It seems with some of the brighter models such as the Strat, the issue is very obvious. When using the Lester, not so much. But it's still there. When I got the guitar which shipped with the XL-110 and I heard the issue, I replaced them with the same gauge strings. So I'm still using 10-46. So 2 sets of strings using the same gauge have this issue. Any other ideas? Thanks, Ron

Got a new Shuriken 250, and the low E string makes an strange sound on certain models. Playing the guitar by itself (not plugged in), the low E string sounds fine and similar to the other strings. Using the magnetic pickup, the low E string also sounds fine. But when I engage modeling, I can hear a bright overtone on the low E string. It's more obvious using brighter models like the Strat. I've created a YouTube video to demonstrate playing the A string, D string, and then the low E string. Each string is played using the magnetic pickup and the modeling to hear the difference. If you wouldn't mind, please take a look and let me know if this is normal or if something is wrong with my guitar. The issue start at 19 seconds into the video. Thanks!

Just got my new Shuriken 250. It is difficult to get a standard guitar cable in and out of 1/4" guitar jack. I have many other guitars, and the same cable can be inserted and removed just fine in them. Once the cable is in, it works fine. But I suspect the jack will fail sooner that it should due to the amount of effort needed to get the cable in and out. Is it common for a standard guitar cable to take extra effort to insert and remove from the Shuriken?