nkozicole

Hey! Wasn't a power issue, or even one with the HX Effects. Entirely user error on my part! Long story sort, I had an output cable plugged into the wrong place - I'm using a Radial shotgun to split the HXE's outputs to different places, and because I have it mounted on the underside of a pedalboard bridge, I neglected to follow the (admittedly very obvious) color coding. Chalk this up to just not being attentive enough in my patching and testing. Thanks for the help - HXE is awesome and, as I just discovered, it working perfectly.

Just a follow up/update on this - It seeming more and more likely that this is a hardware issue I'm having, so I'm gonna take it to a service center about 45 minutes from me sometime this week! Edit - Actually; I just took the HX off my board and tried right to right with it's own power supply (which worked), and then tried that AGAIN with the truetone CS-12 I was initially using, and that worked this time as well, so I think I'm having some other issue. I'll do some more troubleshooting and report back.

No such luck, I'm afraid. I thought Analog Bypass was working but it seems to have been a false positive. edit: To be clear - the right input is what's still not working in this bypass mode. Left input is fine, passes to both outputs.

Just tried that after seeing this reply - Afraid it doesn't work! I can confirm it's not the cables I'm using, as well. AFAIK the unit isn't going to accept the R input if nothing's in the L anyway (but of course I'm liable to be incorrect on this).

Heya! First time here - I'm new to the Helix series, having bought the Effects a few months back to use as my pedal hub. I'm trying to do something that should be pretty simple - run two inputs in stereo to the pedal, and then have two outputs in stereo. Issue I'm having is that for some reason, the R input on the HX seems not to be getting signal from whatever pedal is going into it! Left works great, and I'm getting a stereo output as well as the send/return in stereo, as planned, but for reasons unknown to me only one thing I'm running in is audible. The worst part is that I'd somehow managed to fix this in my first round of troubleshooting, but it was a fluke and I neglected to save haha. Any help is appreciated! For extra clarity I'll also put details of the routing in a spoiler tag below.