MauroDave

hi guys, problem solved. in the end the same thing always happens: if I do the updates following the automatic procedure that opens when hx edit starts it never goes, if I do the procedure with the line 6 updater system it is successful, absurd! later I ran into another problem: all my presets were back but 1 WON'T WORK. only one (pink floyd). You know the absurd thing? if I reimported the preset in another slot (in the user 2 folder) it would work again. if I put it back where it was before (user 1 folder) it doesn't work. I'm cursed by line 6 there is no other explanation

it doesn't even make me interrupt because it says "your device is updating" press ok to return to hx edit, and always remain in the update screen ..... do I switch everything off by forcing?

where can i find the firmware file to download?

I always use the usual usb since I bought it, I never unplug it. ok I try as you say, in short, as always I want to do without using line 6 updater and I always find myself using it for problems! incredible windows 10 anyway

all cables connected, internet connection okay ... why do I know every update is going to end badly? what am I doing wrong? do I interrupt or let the wheel turn for hours and hours?

we are the usual, as always with every helix update I do everything correct and there are always problems! I created the back up, brought hx edit to the latest version ... I start the firmware update, the classic screen comes out: update device hx edit will now update your device firmware to the latest version. this process may take a few minutes. initialing firmware intallation..... well, there is the wheel that has been turning for half an hour and nothing changes !! in my opinion it is already passing too much and as always something is wrong, some saint who helps me? A thousand thanks

I certainly hear this background noise much louder in the very high gain presets, especially the queen ... in the clean ones, little nothing ... But it is not clear why sometimes it is sometimes not with the same preset

Ok after the reset it went right once, but the next time the noise is turned on again ... Now I try to fix the whole room, sockets, new cables, ferrite magnets ... Anyway I need longer cables so they are purchases to be made .. I think it's interference problems ... If this remains the case, I will have the helix changed with the guarantee. In my music room, an attic, in the summer it is very hot (I have yet to install the air conditioner), could the helix be ruined by being in a room with 40 centigrade?

Ok after the reset it went right once, but the next time the noise is turned on again ... Now I try to fix the whole room, sockets, new cables, ferrite magnets ... Anyway I need longer cables so they are purchases to be made .. I think it's interference problems ... If this remains the case, I will have the helix changed with the guarantee.

ok waiting for the official ticket support, I did the reset with the 9 & 10 button. reset me preset and ir while the firmware has remained updated to the latest, 3.11, correct procedure or should it go back to the factory one?

hello, sorry, do you recommend this type of reset? Button Combination Description 9 & 10 Reset setlists to factory, Global reset, Clear IRs ?

on the old ticket support they answered me .... that the guy is on vacation ... because in the whole line 6 only one person can help me ... in the new ticket no answer ... how ever I have not taken the fractal ... there continues to be the problem, sometimes yes, sometimes not ....

tonight from 21 to 22.30 it worked normal I turn on again at 11 pm, background noise. unbearable situation

checked, versions coincide. now it's a lottery every time I turn it on. once it makes noise, once it works normally. absurd!

how do i check the version of helix edit? because that of the firmware comes out in the display of the helix at power up so that is easy