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MauroDave

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About MauroDave

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  1. I certainly hear this background noise much louder in the very high gain presets, especially the queen ... in the clean ones, little nothing ... But it is not clear why sometimes it is sometimes not with the same preset
  2. Ok after the reset it went right once, but the next time the noise is turned on again ... Now I try to fix the whole room, sockets, new cables, ferrite magnets ... Anyway I need longer cables so they are purchases to be made .. I think it's interference problems ... If this remains the case, I will have the helix changed with the guarantee. In my music room, an attic, in the summer it is very hot (I have yet to install the air conditioner), could the helix be ruined by being in a room with 40 centigrade?
  3. Ok after the reset it went right once, but the next time the noise is turned on again ... Now I try to fix the whole room, sockets, new cables, ferrite magnets ... Anyway I need longer cables so they are purchases to be made .. I think it's interference problems ... If this remains the case, I will have the helix changed with the guarantee.
  4. ok waiting for the official ticket support, I did the reset with the 9 & 10 button. reset me preset and ir while the firmware has remained updated to the latest, 3.11, correct procedure or should it go back to the factory one?
  5. hello, sorry, do you recommend this type of reset? Button Combination Description 9 & 10 Reset setlists to factory, Global reset, Clear IRs ?
  6. on the old ticket support they answered me .... that the guy is on vacation ... because in the whole line 6 only one person can help me ... in the new ticket no answer ... how ever I have not taken the fractal ... there continues to be the problem, sometimes yes, sometimes not ....
  7. tonight from 21 to 22.30 it worked normal I turn on again at 11 pm, background noise. unbearable situation
  8. checked, versions coincide. now it's a lottery every time I turn it on. once it makes noise, once it works normally. absurd!
  9. how do i check the version of helix edit? because that of the firmware comes out in the display of the helix at power up so that is easy
  10. anyway no, I bought the helix in August 2021, so there was the latest helix edit and the latest firmware available
  11. ok thanks, i will check. eventually if I have to install hx edit to the most updated version, do I have to back up the presets also in this case or is it not like the firmware update and then HX EDIT will read automatically?
  12. unfortunately i have a laptop, so no hdmi problem. next week i will try to change the layout of the room, maybe i will take a longer cable for the headphones so i can stay further away from the helix anyway, legendary rd2rk (faster and more available than the official ticket support!) i bought the helix in early august 2021, so firmware and hx edit are the latest available 3.10 and 3.11 as written, yesterday incredibly everything was back to normal but learning the procedure will be useful for the next problem. thanks I await instructions
  13. unbelievable, now after spending the night the noise disappeared. 10 hours have passed. yesterday started to do it from the third / fourth hour of use in a row, maybe too much time of consecutive use?
  14. possibly I can have it changed with the two-year warranty for this problem?
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