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MauroDave

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Everything posted by MauroDave

  1. hi guys, problem solved. in the end the same thing always happens: if I do the updates following the automatic procedure that opens when hx edit starts it never goes, if I do the procedure with the line 6 updater system it is successful, absurd! later I ran into another problem: all my presets were back but 1 WON'T WORK. only one (pink floyd). You know the absurd thing? if I reimported the preset in another slot (in the user 2 folder) it would work again. if I put it back where it was before (user 1 folder) it doesn't work. I'm cursed by line 6 there is no other explanation
  2. it doesn't even make me interrupt because it says "your device is updating" press ok to return to hx edit, and always remain in the update screen ..... do I switch everything off by forcing?
  3. where can i find the firmware file to download?
  4. I always use the usual usb since I bought it, I never unplug it. ok I try as you say, in short, as always I want to do without using line 6 updater and I always find myself using it for problems! incredible windows 10 anyway
  5. all cables connected, internet connection okay ... why do I know every update is going to end badly? what am I doing wrong? do I interrupt or let the wheel turn for hours and hours?
  6. we are the usual, as always with every helix update I do everything correct and there are always problems! I created the back up, brought hx edit to the latest version ... I start the firmware update, the classic screen comes out: update device hx edit will now update your device firmware to the latest version. this process may take a few minutes. initialing firmware intallation..... well, there is the wheel that has been turning for half an hour and nothing changes !! in my opinion it is already passing too much and as always something is wrong, some saint who helps me? A thousand thanks
  7. I certainly hear this background noise much louder in the very high gain presets, especially the queen ... in the clean ones, little nothing ... But it is not clear why sometimes it is sometimes not with the same preset
  8. Ok after the reset it went right once, but the next time the noise is turned on again ... Now I try to fix the whole room, sockets, new cables, ferrite magnets ... Anyway I need longer cables so they are purchases to be made .. I think it's interference problems ... If this remains the case, I will have the helix changed with the guarantee. In my music room, an attic, in the summer it is very hot (I have yet to install the air conditioner), could the helix be ruined by being in a room with 40 centigrade?
  9. Ok after the reset it went right once, but the next time the noise is turned on again ... Now I try to fix the whole room, sockets, new cables, ferrite magnets ... Anyway I need longer cables so they are purchases to be made .. I think it's interference problems ... If this remains the case, I will have the helix changed with the guarantee.
  10. ok waiting for the official ticket support, I did the reset with the 9 & 10 button. reset me preset and ir while the firmware has remained updated to the latest, 3.11, correct procedure or should it go back to the factory one?
  11. hello, sorry, do you recommend this type of reset? Button Combination Description 9 & 10 Reset setlists to factory, Global reset, Clear IRs ?
  12. on the old ticket support they answered me .... that the guy is on vacation ... because in the whole line 6 only one person can help me ... in the new ticket no answer ... how ever I have not taken the fractal ... there continues to be the problem, sometimes yes, sometimes not ....
  13. tonight from 21 to 22.30 it worked normal I turn on again at 11 pm, background noise. unbearable situation
  14. checked, versions coincide. now it's a lottery every time I turn it on. once it makes noise, once it works normally. absurd!
  15. how do i check the version of helix edit? because that of the firmware comes out in the display of the helix at power up so that is easy
  16. anyway no, I bought the helix in August 2021, so there was the latest helix edit and the latest firmware available
  17. ok thanks, i will check. eventually if I have to install hx edit to the most updated version, do I have to back up the presets also in this case or is it not like the firmware update and then HX EDIT will read automatically?
  18. unfortunately i have a laptop, so no hdmi problem. next week i will try to change the layout of the room, maybe i will take a longer cable for the headphones so i can stay further away from the helix anyway, legendary rd2rk (faster and more available than the official ticket support!) i bought the helix in early august 2021, so firmware and hx edit are the latest available 3.10 and 3.11 as written, yesterday incredibly everything was back to normal but learning the procedure will be useful for the next problem. thanks I await instructions
  19. unbelievable, now after spending the night the noise disappeared. 10 hours have passed. yesterday started to do it from the third / fourth hour of use in a row, maybe too much time of consecutive use?
  20. possibly I can have it changed with the two-year warranty for this problem?
  21. Can I ask you a favor? could you explain the procedure step by step: -save backups -reset - restore to current firmware -restore the backup in fact the helix has 2 months of life, when I turned it on for the first time I didn't have to do any backup and it automatically updated to the latest firmware ....
  22. sorry, in a hurry I disconnected the usb cable from the helix but I was standing with the headphones in front of the pc, the guitar was on the chair away from me and the helix (I was standing and since I was constantly switching on and off I left the guitar on a distant chair) basically the usb had nothing to do with it, it was important that the guitar was far from the helix and the pc.
  23. -fender signature gilmour -epiphone afd les paul same problem with both guitars. -I have 3 normal fender jacks but the absurd thing is that I played from 18 to 20 without problems, resumed at 21.30, the background noise appeared!
  24. maybe it's not the problem you say, I'm desperate. because there is background noise even if I totally disconnect the usb cable from the helix. guitar-helix-headphones only: I hear the background noise if I approach with the guitar facing the helix or if I approach the PC (but without anything connected to the PC)
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