MauroDave

I certainly hear this background noise much louder in the very high gain presets, especially the queen ... in the clean ones, little nothing ... But it is not clear why sometimes it is sometimes not with the same preset

Ok after the reset it went right once, but the next time the noise is turned on again ... Now I try to fix the whole room, sockets, new cables, ferrite magnets ... Anyway I need longer cables so they are purchases to be made .. I think it's interference problems ... If this remains the case, I will have the helix changed with the guarantee. In my music room, an attic, in the summer it is very hot (I have yet to install the air conditioner), could the helix be ruined by being in a room with 40 centigrade?

Ok after the reset it went right once, but the next time the noise is turned on again ... Now I try to fix the whole room, sockets, new cables, ferrite magnets ... Anyway I need longer cables so they are purchases to be made .. I think it's interference problems ... If this remains the case, I will have the helix changed with the guarantee.

ok waiting for the official ticket support, I did the reset with the 9 & 10 button. reset me preset and ir while the firmware has remained updated to the latest, 3.11, correct procedure or should it go back to the factory one?

hello, sorry, do you recommend this type of reset? Button Combination Description 9 & 10 Reset setlists to factory, Global reset, Clear IRs ?

on the old ticket support they answered me .... that the guy is on vacation ... because in the whole line 6 only one person can help me ... in the new ticket no answer ... how ever I have not taken the fractal ... there continues to be the problem, sometimes yes, sometimes not ....

tonight from 21 to 22.30 it worked normal I turn on again at 11 pm, background noise. unbearable situation

checked, versions coincide. now it's a lottery every time I turn it on. once it makes noise, once it works normally. absurd!

how do i check the version of helix edit? because that of the firmware comes out in the display of the helix at power up so that is easy

anyway no, I bought the helix in August 2021, so there was the latest helix edit and the latest firmware available

ok thanks, i will check. eventually if I have to install hx edit to the most updated version, do I have to back up the presets also in this case or is it not like the firmware update and then HX EDIT will read automatically?

i have windows 10

unfortunately i have a laptop, so no hdmi problem. next week i will try to change the layout of the room, maybe i will take a longer cable for the headphones so i can stay further away from the helix anyway, legendary rd2rk (faster and more available than the official ticket support!) i bought the helix in early august 2021, so firmware and hx edit are the latest available 3.10 and 3.11 as written, yesterday incredibly everything was back to normal but learning the procedure will be useful for the next problem. thanks I await instructions

unbelievable, now after spending the night the noise disappeared. 10 hours have passed. yesterday started to do it from the third / fourth hour of use in a row, maybe too much time of consecutive use?

possibly I can have it changed with the two-year warranty for this problem?

Can I ask you a favor? could you explain the procedure step by step: -save backups -reset - restore to current firmware -restore the backup in fact the helix has 2 months of life, when I turned it on for the first time I didn't have to do any backup and it automatically updated to the latest firmware ....

sorry, in a hurry I disconnected the usb cable from the helix but I was standing with the headphones in front of the pc, the guitar was on the chair away from me and the helix (I was standing and since I was constantly switching on and off I left the guitar on a distant chair) basically the usb had nothing to do with it, it was important that the guitar was far from the helix and the pc.

-fender signature gilmour -epiphone afd les paul same problem with both guitars. -I have 3 normal fender jacks but the absurd thing is that I played from 18 to 20 without problems, resumed at 21.30, the background noise appeared!

maybe it's not the problem you say, I'm desperate. because there is background noise even if I totally disconnect the usb cable from the helix. guitar-helix-headphones only: I hear the background noise if I approach with the guitar facing the helix or if I approach the PC (but without anything connected to the PC)

no but wait, I have the background noise with only the helix connected via usb to the pc, there was nothing else, not even the mouse. to make it disappear besides this I had to be with my guitar at least one and a half meters from the pc. approaching me the noise returned, even if there was only the helix via usb. is it still the same problem you talk about or is it something else?

edit: it's hell! background noise disappeared yes, but I have to sit with the guitar farther away from the desk (so far that I can't use the pc with the mouse just to understand!)

tried everything you suggested the annoying noise disappeared only when I disconnected the usb from the helix ... what does this mean?

but i tried to put the helix in a separate socket by itself,nothing has changed

thanks for the quick help! I only use cables I don't understand, the environment doesn't change but the problem is there sometimes and sometimes not! Where's your cell phone? --> moved to another room How close are you to your computer? --> me and the guitar from the pc or the helix? anyway, pc on the desk in front of me with the guitar, helix on the right at the foot How about cable routing? what routing means? Power cords in parallel with audio cables? must they be or better not? and what does it mean? Is everything on the same circuit? Is that a circuit that you're SURE there are no appliances, flourescents or rheostats on it? Is everything plugged into emi/rfi filtered power strips? --> I have a power strip with several sockets, helix, pc, a tv, xbox, audio speakers too many in the same? USB ground loops (pray not, these are the worst!) -->what does it mean sorry for my technical ignorance, I'm just a guitarist haha help me!

problem in the file audio problem.mp3