I had these same issues today, but on top of that, the Line 6 updater wouldn't recognize that my helix was connected to my iMac until I closed/quit HX Edit. As soon as I did that, Line 6 Updater recognized and connected to the Helix and I was able to update the firmware to 3.6. I'm a newbie and I just got this Helix yesterday so it's ALOT to wrap my brain around. The 3.6 update instructions should include needing to download the Line 6 Updater for the 3.6 firmware update + the helpful tip of quitting the HX Edit application AFTER you've updated that to 3.6 so that the Line 6 Update app can function properly for the firmware update.
