John374McCray

Hello! It sounds like you’re experiencing a frustrating issue with your Helix Control. Here are a few steps you can try to resolve the problem: Ensure your Helix Control is running the latest firmware, as bugs are often fixed in newer updates. When assigning snapshots to footswitches, make sure to save the preset after each assignment Panorama Charter to ensure the assignments stick. Sometimes, controller assignments can interfere with snapshot assignments, so clear any unnecessary controller assignments to free up space. If the issue persists, consider performing a factory reset, but remember to back up your presets before doing this. Using the HX Edit software to manage your snapshots and assignments can sometimes be more reliable than doing it directly on the device. If these steps don’t resolve the issue, it might be worth reaching out to Line 6 support for further assistance, as they might have more specific solutions for your problem.