Hey,
I've had my Helix Floor for about 2 months now, and have played several gigs and rehearsals with it. I have noticed that after turning everything on and setting levels (amp volume at 10 o'clock, master helix volume about 9 o'clock), after a minute or so the volume immediately cuts, and I have to turn the volume knobs each to about 12 o'clock. The sound doesn't feel as "full" either, but that might just be the jolt of going from a nice loud volume to being cut abruptly.
* I am using several guitars, it is the same with each. (A Strat and an ES335).
* The amp is a Fender Tonemaster FRFR 12.
* I use an XLR cable from the helix to the amp.
* This is replicated in several locations, so I don't think power is an issue.
* This doesn't seem to happen going through headphones.
Edit - I just found this post from 10 years ago, a few updates:
* There are no external expression pedals connected.
* This volume drop is applied to all patches.
* The pedal is not acting as a volume pedal, and it is pressed completely down.
* The decreased volume remains even after turning the Helix and the amp off for about 10 seconds.
Any suggestions are welcome!
