I purchased 2 copies of the High Gain HD Model Pack for my HD500 and HD Desktop (I need to have both installed as sometimes both PODs are in different locations).
Installed the pack on the HD500, no problems. Tried to install the other copy on the HD Desktop but according to Licence Manager, the HD bean is not authorised. OK, tried to authorise it but it tells me I have reached my device limit for authorisation.
I have bought every POD since the original version 2 in both bean and live versions plus a stack of other Line6 gear, so you can imagine that my Licence Manager is pretty full. Unfortunately, a couple of devices are still authorised that I no longer own - a POD XT that developed a USB fault that prevented any communication with my PC (which I tried to get Line6 to de-authorise but they never responded to the support ticket), and a X3 bean that I forgot to de-authorise before selling it.
After de-authorising everything that was not needed, I tried again to authorise the HD bean again but now Licence Manager is telling me that I have reached my lifetime limit. I tried Line6 support, but as of yet they have not responded and have a model pack I cant install,
If Line6 don't respond, how am I supposed to get this fixed? Do I start a whole new account and try to transfer everything across or what.
Do I have to de-register all my gear then re-register to the new account and then try to "Gift" the model packs to the new account?
If Line6 didn't make this difficult by putting limits on how many devices I can authorise, I wouldn't have this issue. Also, the fact that of the 4 times I have raised a support ticket, they have only responded to 2, ignored 1 completely and I'm STILL waiting on the latest ticket.
If anyone can guide me through fixing this, I would be very appreciative.