I'm in Rio de Janeiro, Brazil. The Line6 representatives here are also (obviously) subordinated to US headquarters, and therefore have their hands tied. If only US Support would give us some sort of feedback… At first I was frustrated, then I had to manage some anger build-up… now I'm past the "nice guy attitude", as It isn't getting us anywhere. A sad fact: I'm the bass player for a famous brazilian pop artist who happens to be a Line 6 artist himself, and I've been using Line 6 equipament on stage continuously for the last 12 years… Looks like my stage rig is about to undergo a major change. Can't afford to be "neutral" at this point.