rsaramaga

When I try to backup on Helix LT on my desktop I get the attached error IT works fine on my laptop which I keep at my rehearsal space. but the desktop at home will not backup some of the presets. I have bought packs from Marketplace but I cannot even be 1--% certain what these ones are as the numbers provided don't seem to coincide with anything I can find. I am logged in and the computer is authorized. Any help would be greatly appreciated. Thank you

did anyone ever find a definitive answer to this issue? I am have this described problem The " product pack " numbers do not seem to correspond to anything I can find