There are already threads here, on Windows and Mac, about the trial not working, or just getting a splash screen after login. I heard back from support today, here is what they said...
Thank you, Ben!!!
I'm trying to activate a new computer and get the exact same screen. Tried within Reaper, and a couple other places and the exact same thing. It shows that I log in successfully, then this. I need the active button to get this new computer going.
I got another HD500 after selling my second one. I keep changing my mind. Unfortunately, the seller forgot to tell me that the USB port has a pin busted out. Can I use MIDI instead? When I try to connect with Monkey using midi, the HD series disappears off of the list.